Policy Privacy

Our commitment to protect the privacy and security of your personal data to the highest standards

Last updated: July 15, 2025 * Effective since: January 1, 2025

Personal Data:

Full name
Nomor telepon/WhatsApp
Email address
Identity number(KTP / SIM)
Residential address
Photo for identity verification

Booking Data:

Details of the ordered service
Date and time of booking
Pickup location and destination
Preferences and special requests
Transaction and payment history

Technical Data:

IP address and geographic location
Browser and device type
Browsing activity on our website
Cookies and similar tracking technologies

Main Services:

Processing booking and reservation
Service-related communications
Identity verification and payment
Provide customer support

Service Improvement:

Website usage analysis
Personalized offers
Development of new features
Customer satisfaction Survey

Marketing (Optional):

Newsletter and attractive promotions
Special offers based on preference
Latest product and service information

* You can unsubscribe anytime

We use a variety of security measures to protect your data:

SSL encryption

Encrypted Data during transmission

Limited Access

Only authorized staff can access

Secure Database

Servers with high level of protection

24/7 Monitoring

Continuous security monitoring

Us No selling your personal data to third parties. However, we may share data under certain conditions:

Service Partners:

Payment and identity verification providers to process your transactions

Legal Compliance:

If requested by the competent authority in accordance with applicable regulations

Security:

To protect the rights, property, or safety of AyoBanyuwangi and other users

As a user, you have the right to:

Data Access

View the personal data we hold

Data Correction

Updating inaccurate information

Clear Data

Request deletion of personal data

Portability

Get a copy of the data in a structured format

Objection

Object to the processing of data for a specific purpose

Withdraw Consent

Withdraw consent at any time

How To Use Your Rights:

Contact us by email info@ayobanyuwangi.idor WhatsApp +62 857-1702-2474 including proof of identity.

If you have any questions about this privacy policy or how we handle your data, please do not hesitate to contact us:

Main Contacts:

E-mail: info@ayobanyuwangi.id

WhatsApp: +62 857-1702-2474

Address: Jl. Ikan Mungsing No. 3B, Banyuwangi, East Java 68411

Data Protection Officer:

E-mail: info@ayobanyuwangi.id

Working Hours: Monday - Sunday, 8:00 am - 11:59 pm

Response Time: Maximum 3 working days

Notes: This privacy policy is subject to change at any time. We will notify you of any significant changes via email or notification on the website.